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Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
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FAQ

Ordering

What size should I buy?

Selecting the perfect size for your custom paper bags is the first step in creating a packaging solution tailored to your needs. On our homepage, you can navigate based on product type or industry to find the ideal dimensions. If you're uncertain about the right size, feel free to reach out to our professional customer service team via email atservice@packexpress.co. They are ready to assist you in making the best choice for your brand.

Can I cancel my order?

We understand that circumstances may change, and we strive to accommodate your needs. Once we begin the confirmation process for product printing drafts, we engage in thorough communication and seek your signed confirmation. Please note that once production is confirmed, refunds are not accepted unless there are quality issues. Your satisfaction is important to us, and we encourage open communication throughout the process to address any concerns.

How can I request a quote for packaging services?

You can easily request a quote by contacting our sales team through our website or by emailing sales@packexpress.com.

What is the minimum order quantity for custom packaging?

The minimum order quantity for custom packaging is 100 units, allowing flexibility for small businesses.

What is the typical turnaround time for custom packaging orders?

Turnaround times is 5-7 weeks. Based on the complexity of the project. Our team will provide you with an estimated timeline during the artwork confirming process.