Refund policy

We have a 14-day return policy, allowing you 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

Please note that for all custom products with printed logos, once the production is confirmed and you have signed off on the artwork, we do not accept return requests unless there are severe quality issues with the product.

To initiate a return, please contact us at service@packexpress.co. All returns should be sent to the following address: [INSERT RETURN ADDRESS]. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at service@packexpress.co.

Damages and Issues: Inspect your order upon reception, and if the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will promptly assess the issue and work towards a resolution.

Exceptions / Non-Returnable Items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification.

Unfortunately, returns cannot be accepted for sale items or gift cards.

Exchanges: The quickest way to get the desired item is to return the product you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds: Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or credit card company to complete the refund process. If more than 15 business days have elapsed since your return was approved, please contact us at service@packexpress.co.